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In an earlier post, we established the importance of simplified and satisfying enterprise technology experiences as being the primary drivers of user happiness, acceptance and adoption. Rightly so — strong UI/UX (user interface/experience) and a sublime customer journey are after all the way to every user’s heart. But is it safe to bank on beauty and usability alone?

User Experience Is Critical to Usability, Satisfaction and Customer Journey

Leonardo da Vinci had famously said that “simplicity is the ultimate sophistication.” Several centuries later, this has found resonance with many enterprises who have finally realized that sophisticated technology is only truly sophisticated if it’s friendly and simple to use.

If It Ain’t Broke, Fix It Anyway

I read recently that NASA is still flying aircraft from the 1940s as part of a long-term science program. This is surprising on two levels. On the one hand, these aircraft are still airworthy. Is it that they built them to last in those days? One hardly thinks so, given what they were built for. Without being too morbid about it, World War II bombers weren’t really designed with a view that they’d still be operational many decades later.

The Great Procurement Makeover

As portmanteau words go, "makeover" is one of the more interesting, with a couple of somewhat opposed meanings. In its popular culture context, it’s a familiar concept. The application of a new layer of color and design creates a transformation of a house, a face or an entire neighborhood.

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