Digital Transformation and Customer Success Summit

Digital Transformation and Customer Success Summit

GEP Ignite 2018 – our annual invitation-only product advisory council meeting for SMART by GEP users, now in its fourth year, was a resounding success. Representing a broad base of industry sectors and a wide range of functional software usage models, the product advisory council is a consultative and collaborative group at the leading edge of procurement software development and design.

This edition of the GEP Ignite conference saw a select group of senior sourcing and procurement professionals from client enterprises, leading analyst firms, and GEP’s product innovation and development team narrate real success stories, exchange cutting-edge ideas, share best practices and trade invaluable insight on the industry’s most trending topics. Attendees also gained information and provided critical thoughts on the ongoing development of SMART by GEP.

Under the central theme of digital transformation and how it will fundamentally change the way procurement organizations function, some key points of discussion on this year’s agenda were software implementation, change management and enriching the customer journey.


The insightful keynotes – some delivered by actual GEP customers, collaborative roundtables, and focused breakout sessions encouraged open, friendly conversations that produced many fruitful takeaways that made for yet another immensely successful conference. We thank all our delegates for their support and contribution!