Collaborating with suppliers can be easy, efficient, far more productive and a whole lot less complicated if your choice of software is as easy for the supplier to use as it is for your team. Sharing requests for information, getting faster acknowledgements of purchase orders and accessing survey responses should all be done with minimal effort, and recognizing that suppliers are equally important stakeholders makes the whole process work.
SMART by GEP is simple to use, for buyers and suppliers alike. Just as it enables you to easily review supplier profiles or keep a track of transactions, it gives your suppliers a straightforward way to keep their records updated, share important certification documents, respond to requests for proposals, participate in bidding events, collaborate on contracts, accept and process orders, submit invoices and track payment statuses — all at their fingertips, any time and on any device.
A great user experience is for all users, after all. Suppliers are often required to use multiple competing procurement software tools to serve their range of customers. Since very few of those tools are designed with the supplier experience in mind, it’s no surprise that suppliers love using SMART by GEP. And with good reasons — it’s completely free, ensures faster payments, provides enhanced visibility, reduces end-to-end cycle times, notifies them about new business opportunities, and facilitates easy collaboration with their most important customers.
SMART by GEP also serves as an online repository, storing all critical documents and allowing easy access to them whenever required. It helps reduce the overall cost of order handling through paperless transactions and optimizes contract utilization by the buyers – a real boon for the supplier.
With an array of self-service tools, suppliers can upload catalog files or manage punch-out credentials, complete with buyer workflow approval routing. Full subject-focused training for assistance with registration and getting started is also provided. A 24x5 help desk provides email and phone support for queries or service requests at no cost to the supplier. And if all that isn’t enough, it even brings the convenience of directly flipping purchase orders to invoices, rapidly making SMART by GEP the supplier’s preferred way to work with their customers.